Support

Check your spam/junk folder first. The code is valid for 10 minutes. If it does not arrive, wait 60 seconds and tap "Send code" again — a new code cannot be requested before that.

Open the app → Me → the top-up or VIP screen → tap Restore purchases. This re-checks your purchase with Apple/Google and re-applies it to your account. If it still does not show up after a few minutes, email us with your receipt.

VIP is a subscription billed by the App Store or Google Play, not by SiamSun directly, so it must be cancelled from the store itself: App Store subscriptions · Google Play subscriptions. Deleting your SiamSun account does not cancel the subscription.

All purchases go through the App Store or Google Play, so refunds are handled by Apple or Google under their own policies, per our Terms of Service. We are happy to help you find the right request page — email us if you are stuck.

Log in first, then go to Me → Redeem a code, or scan the campaign QR code directly. Each account can redeem a given campaign code only once.

Yes — when an episode is locked, an "Watch an ad to unlock" option unlocks that specific episode after the ad finishes. It works even if you are not signed in (it is tied to your device), and it does not add to your credit balance.

See our account deletion page for what is removed permanently and what is kept for accounting law.

We do not have an in-app report button yet — please email support@siamsun.ai with the drama/episode name and a short description.

Go to Me → the language row near the top of the profile — Thai and English are switched instantly, no restart needed.